Disclaimer: Don't be that person who is obnoxious and demands an upgrade. You are not entitled to an upgrade — they're usually given based upon availability.
We've been traveling a lot the past month and tested a few methods to see how to get free hotel upgrades. Here are our learnings about what you can do to increase the chance of getting an upgrade, depending on availability. These tips do not guarantee an upgrade.
If you have status with the hotel group you're staying at, your chances of getting a free upgrade increases. Traditionally, people earn status from hotel stays. In order to earn Gold status at the Ritz-Carlton, you'll need 50 nights or 5 meetings. That's a lot of nights!
To get around this, certain credit cards like the Ritz-Carlton, Amex SPG, and the Amex Platinum card will give you certain status levels for free.
There are a ton of people who approach the front desk staff acting like they're entitled to an upgrade. Being nice increases your chances of getting an upgrade.
Follow the Golden Rule: treat people how you would want to be treated.
This one is a bit grey area, but if you have a special occasion to celebrate like an anniversary or honeymoon, it may increase your chances of getting a free upgrade, depending on availability. We don't personally do this, but we have heard success stories from friends.
It's counter-intuitive, but for all of our stays where we received a free upgrade, we checked-in on a weekday and relatively late (after 8 pm).
The Ritz-Carlton, Laguna Nigel: Checked-in at 10pm, we were offered 3 different complimentary upgrade options.
The Ritz-Carlton, Los Angeles: Checked-in at 6pm, got a free upgrade to a corner room junior suite.
Hilton Double Tree, NYC: Checked-in at 7pm, booked through Hotels.com because there was a good deal, but we were denied a free upgrade because it wasn't booked directly through Hilton. We showed Gold status through the Hilton app on our phone and we were still denied an upgrade.
They assigned us a room on a lower floor, and when we requested a room on a higher floor, the staff granted us a free upgrade to the Hhonors floor.
Some hotel groups won't honor status if you book a reservation through a third-party website. Whenever possible, book the reservation directly with the hotel and be sure to enter your status.
Etihad first class is one of the best flight experiences in the sky. The retail price starts at $6,000 and goes up depending on the route.
If you don’t want to shell out cash, the best way to book Etihad first class is with points. Booking Etihad first class isn’t for everyone, and some of the sweet spot routes are niche. We took a flight from Abu Dhabi to London using American Airlines AAdvantage miles.
Etihad Apartments are only available on flights to/from Abu Dhabi (AUH). The points price ranges 50,000 - 115,000 AAdvantage miles. You can book the award flight through AA.com.
The biggest hurdle is finding availability since you’ll need to check the site often.
For AA, these are the prices:
Aeroplan is currently an American Express airline transfer partner. In late 2021, Aeroplan will become one of Chase’s Ultimate Rewards airline transfer partners.
Etihad Airways is an Aeroplan partner airline, so the partner airline rates apply in the redemption chart below.
How to Use Aeroplan Reward Charts
View the Aeroplan flight reward charts here: https://www.aircanada.com/content/dam/aircanada/loyalty-content/documents/flight-rewards-chart-en.pdf
A few booking examples:
US to Abu Dhabi (AUH)
JFK to AUH is 6,850 miles. Per the redemption chart below, the route falls under 6,001 to 8,000 miles category, and you’ll need to redeem 120,000 miles to book first class with a partner airline (Etihad).
IAH to AUH is 8,177 miles. You’ll need to redeem 130,000 points to book first class with a partner airline.
Europe to AUH
Note: Some of the offers/products mentioned below are no longer available.
For our Bora Bora trip in July 2018, half of our stay was at the InterContinental Bora Bora Resort Thalasso Spa. We reserved all of our nights using points and free night certificates. Here's how to book a trip to Bora Bora with the new Chase IHG Products.
[ Oct 2020 Update ] The Chase IHG Rewards Club Premier credit card currently has an increased offer of 140,000 points and the $89 annual fee is waived the first year.
The benefit of booking with points is that you'll avoid paying for taxes and additional charges out of pocket.
The optimal strategy for booking nights in Bora Bora is to use points + cash if you only have at least 100,000 points from the Chase IHG Premier bonus so you can reserve two nights. Choose the 50,000 points + 125 USD rate.
Ideally, you're in Player 2 mode so you can book a total of four nights if you both have the IHG card.
Spending:
= 2 x Points + Cash
= 100k IHG + $250
Getting:
= 2 nights x rack rate ($959.97)
= ~$1,920 in value
CPP:
= ($1,920 value - $250 cash) / 100k IHG
= $1,670 / 100k = 1.67 CPP
By booking the IHG Bora Bora properties, you're getting at least 1.67 CPP in value.
The most frequently asked question we receive is.."theory is nice Seb, but how do we actually book the nights?" Finding availability for reward nights or points to use in Bora Bora is the biggest hurdle.
The first step to booking the IHG properties is to bookmark the landing page for the reward nights: https://www.ihg.com/hotels/us/en/find-hotels/hotel/list?qDest=Bora%20Bora,%20French%20Polynesia&qCiMy=72018&qCiD=19&qCoMy=72018&qCoD=20&qAdlt=1&qChld=0&qRms=1&qRtP=6CBARC.IVANI&qAkamaiCC=US&qSrt=sDD&qBrs=ic.ki.ul.in.cp.vn.hi.ex.cv.rs.va.cw.sb.ma&qAAR=6CBARC.IVANI&srb_u=1&qRad=30
For me, I checked my desired dates multiple times a day for a whole month to find reward availability.
Dates are usually released 4 months in advance. Don't be afraid to split your time between Le Moana and Thalasso.
If I had to do my trip again, I would spend half my nights in Le Moana and the other half in Thalasso. The benefit of Le Moana is that it's on the main island and you have access to more reasonably priced restaurants and food. The only con is that you are not guaranteed an overwater villa.
For Thalasso, you'll pay a premium for food, but you're guaranteed an overwater villa. If you need to take the IHG shuttle boat to Le Moana after 2:15 PM, you'll have to pay a 2770 XPF (as of July 2018) fee per person, per one-way ticket.
Lake Louise is one of the most beautiful places to visit in Canada. Here are a few tips to get the most out of your trip.
Moraine Lake is less than a 10-minute drive from Lake Louise and well worth the detour. Be sure to visit before 9 am to get a parking spot. Once the small parking lot is full, you'll have to park in overflow and hop on a shuttle to see the lake.
Canoes are available for rent; $95/hour.
There is a free government parking lot located at Lake Louise. When you see the Fairmont Hotel, take a left and there will be a free parking lot with plenty of space. Lake Louise is a short 5-10 minute walk away.
Parking at the Fairmont is $33.
Enjoy lunch or a drink and take in the views of the stunning Lake Louise. We had the prime rib sandwich with a side of French onion soup.
Bow Falls is located in the backyard of the Fairmont Banff Springs. If you're in Downtown Banff and want to go for a light hike, Bow Falls is just a short 5-minute walk away.
Bow Falls
Banff National Park
Alberta, Canada
Downtown Banff is lined with tons of restaurants, bars, and shops. Take a stroll and enjoy some Canadian cuisine.
Park Distillery is a distillery, restaurant, and bar located in Banff National Park. They offer a free distillery tour daily at 3:30 pm.
Park is also great lunch spot; try the rotisserie chicken.
Park Distillery Restaurant and Bar
219 Banff Ave
Banff, AB T1L 1A7, Canada
The Vermilion Lakes are a series of lakes located a short 5-minute drive from Downtown Banff. Vermilion Lakes consists of three lakes formed in the Bow River valley.
BeaverTails is a chain store, but it's a novelty. Think Nutella covered pastry topped with fruit or candy. Stop by for a quick snack or dessert.
BeaverTails
120 Banff Ave
Banff, AB T1L 1E7, Canada
After a long day of hiking, take a soak in Banff Upper Hot Springs. The water flow consists of 100% natural mineral water. Banff Upper Hot Springs is commercialized, but it's the closest one in vicinity to Downtown Banff.
Feeling adventurous? You can rent a historic swim suit for $1.90.
Soak Fees:
Banff Upper Hot Springs
1 Mountain Ave
Banff, AB T1L 1K2, Canada
Cave and Basin National Historic site is the birthplace of Canada's national parks. Start your visit with a Discovery Tour, and then explore the historic architecture, bubbling mineral waters, and underground cave.
Cave and Basin National Historic Site
311 Cave Ave
Banff, AB T0L 0C0, Canada
On our recent trip to see the Canadian Rockies, we flew into Calgary International Airport (YYC) and rented a car to drive to Banff. We spent 24 hours in Calgary and stayed at the Calgary Marriott Downtown Hotel (watch the video at the end of the post for hotel details).
Calgary Tower is located in the heart of downtown. The tower has a 360° panoramic view of the city, and there's also a revolving restaurant. If you dine at the restaurant, you can gain complimentary access to the observation deck.
Calgary Tower
101 9 Ave SW
Calgary, Alberta T2P 1J9
Canada
Stephen Avenue Walk is a historic pedestrian mall located steps away from Calgary Tower.
Stephen Avenue Walk
8 Ave SW
Calgary, Alberta T2P 1B3
Canada
The Galleria Trees sculptures are an iconic part of Stephens Avenue and located between 2nd and 3rd Street SW. There are ten metal trees designed to reduce the wind gusts on the block. The Galleria Trees are also equipped with an audio system and LED lights.
The Devonian Gardens is a large indoor park and botanical garden located in the CORE Shopping Centre (entrance is where the Galleria Trees are on Stephen Ave). Take the escalators up to the 4th floor to explore the gardens.
Devonian Gardens
317 7 Ave SW | CORE Shopping Centre
Calgary, Alberta T6G 2E1
Canada
The Gardens were closed for renovations when we visited, so hopefully, they'll re-open soon!
Alberta is famous for their steak. Charcut Roast House is the brainchild of Chefs John Jackson and Connie Desousa (a Top Chef Canada finalist). The restaurant has a rustic-chic vibe and a farm-to-table ethos.
Charcut Roast House
101-899 Centre Street S
Calgary, AB T2G 1B8
Canada
We ordered one too many items, but it was all delicious. Get the duck fat fried poutine, prime rib of Alberta beef, and the CHARCUT sausage share burger. All the items are farm-to-table and the servers are incredibly knowledgable about the farms each ingredient was sourced from.
Somehow we managed to clear the whole board. It was THAT good.
Prince's Island Park is an urban park near downtown Calgary. There are plenty of picnic areas, hiking trails, and flower gardens.
Prince's Island Park
200 Barclay Parade SW, Calgary, AB T2P 4R5
Canada
The Peace Bridge is a pedestrian and bike bridge designed by Spanish architect Santiago Calatrava. It's located on the far west side of Price's Island Park.
River Cafe is one of the most popular restaurants in Calgary. It's located in the heart of Prince's Island Park and has a great view of the Bow River. Be sure to make a reservation in advance.
River Cafe
25 Prince's Island Park
Calgary, AB T2P 0R1
Canada
Take a stroll in Calgary's Chinatown and grab a bite to eat. Chinatown is located along Centre Street in the northeast area of downtown.
If you're craving Hong Kong style food, stop by Calgary Court Restaurant. I recommend the lunch specials or a classic bowl of wonton noodles.
The lunch special that day was Portuguese baked chicken and pork with spaghetti, milk tea, mushroom soup, and garlic toast, all for CAD $10!
We recently hopped on a private jet to make the most of our JetSmarter membership and ended up in Vegas. Here's our list of what to do in 48 hours in Las Vegas.
Lotus of Siam was crowned the "Best Thai Food in America." Order the crispy duck, soft shell crab over drunken noodles, and garlic prawns.
Be sure to make a reservation at least two weeks in advance. Since this was a last minute trip, we called the Amex Platinum concierge and they were able to secure a reservation with a few days notice.
Visit the Downtown Las Vegas Container Park, which is filled with local boutique shops, a playground, restaurants, and a giant fire breathing pray mantis.
Take a stroll in the old Vegas by walking down Fremont Street. There's a light show, zipline, and tons of restaurants and casinos to see.
Seven Magic Mountains is a temporary public art installation consisting of seven towers of colorful, stacked boulders standing more than 25 feet high. The exhibit will be available until May 2018. You'll need to rent a car to drive there; it's located 20 minutes outside The Strip.
To me, Vegas is synonymous to buffets. I can't leave Vegas without eating at a buffet at least once. My favorite is the Wicked Spoon located inside the Cosmopolitan hotel.
The buffet consists of tapas style plates with offerings like bone marrow, crab, fresh oysters, oxtail pho, and prime rib.
Pro-tip: go 10 minutes before dinner starts to lock-in the brunch/lunch pricing and enjoy the best of both worlds.
The Bellagio's fountains run every 30 minutes from 3pm to 8pm and every 15 minutes from 8pm to 12am Monday through Friday.
On Saturday, Sundays, and holidays, the fountains run every 30 minutes from 12pm-8pm and every 15 minutes 8pm-12am.
The LINQ Promenade is filled with novelty shops including Sprinkles Cupcakes, In-N-Out Burger, and Gordan Ramsay Fish n' Chips. The Promenade also leads to the High Roller (Ferris Wheel).
Bank of America is tightening the rules on their credit cards. In addition to the 2/3/4 rule, two new ones regarding signup bonuses were recently introduced.
There are two levels to the rule:
24 MONTH RULE: LEVEL 1
“This [card] will not be available to you if you currently have [card] UNLESS you have had that [card] for at least 24 months.”
TLDR: You can’t get the same card if you have had the product for less than 24 months. It seems to imply that you can have multiple of the same card, but you just have to wait 24 months before adding another one.
24 MONTH RULE: LEVEL 2
“This [card] will not be available to you if you currently have or have had a [card] in the preceding 24 month period.”
TLDR: You can’t get the same card if currently have or had it for less than 24 months.
Here is a chart that outlines the Bank of America products and which level of the 24-month rule applies to it: https://bit.ly/3JyD1Wx
Cards with “N/A” next it means that the 24-month rule was not found in the terms and conditions of the card.
It seems like business cards are not currently affected by the 24-month rule, along with some co-branded cards.
American Express has a wide variety of credit cards, co-branded credit cards, and charge cards.
One rule to be aware of is that American Express has a once in a lifetime rule, so if you receive a welcome offer for a card, you will not be eligible for another welcome offer for the same card again.
Regarding upgrade and product change options, I don’t recommend taking an upgrade offer unless you have previously received a welcome offer for the same card. Taking an upgrade offer first would disqualify you from receiving the welcome offer for the same product.
For example, if you currently have the Amex Gold card and you receive an upgrade offer to the Amex Platinum card (and you accept it), you will not be eligible for the Amex Platinum welcome offer. However, if you receive a welcome offer for the Amex Platinum first, you will also be eligible for the upgrade offer.
Some people might product change a card if they’re not getting positive expected value from an annual fee.
Downgrading a card is ideal to keep your credit history alive since you’re not canceling the card. I usually recommend doing this after having the card for 12 months if you’re not getting positive expected value in the second year to keep a good relationship with American Express.
If you cancel or product change a card before the first year, Amex has the right to claw back the welcome offer for “abusing the system.”
Watch the video below for an overview of product change options:
Bank of America is enforcing new rules on credit card applications. H/t Doctor of Credit.
*months considered on a rolling basis
For example, if you apply for a card on August 1, 2017, that's considered card #1. If you apply for another card on September 1, 2017, then that's card #2.
If you try to apply for another card from September 2-30, then it will result in an automatic rejection because of the "2 cards in 2 months" rule.
If you apply on October 1, 2017 (or afterward), then the application will pass the "2 cards in 2 months" rule, but it's still subject to the "3 in 12 months" and "4 in 24 months" rules.
When the application is "approved in error," the card won't show up on your credit report.
Bank of America's rules doesn't seem too bad compared to other banks. The rules only apply to Bank of America branded cards. Once you factor in Bank of America's card selection, most people won't have to worry about the rules because they don't have the best travel credit cards.